Refund policy
15-Day Return Policy for Defective Products
Thank you for shopping with us. We are committed to providing high-quality products and ensuring your satisfaction. In the rare event that you receive a defective item, we are here to help with our 15-Day Return Policy.
Non-Returnable Items
Please note that food items, including piñon and jerky, are non-returnable and non-refundable for health and safety reasons. We ensure all food products are prepared and packaged to the highest standards before shipment.
Eligibility for Returns
This return policy only applies to non-food products that are defective. A defect is considered a significant deviation from the product specifications, including but not limited to, tears, misprints, or color inconsistencies.
Reporting a Defect
- Notification Period: If you believe you have received a defective item, you must notify us via email within 3 days of receiving your order. Please include clear photographic or video evidence of the defect.
- Email for Notification: Please send your defect report to info@ristraroots.com, including your order number, a description of the defect, and the required proof of defect.
Review Process
- Assessment: Upon receiving your email, our customer service team will assess the evidence of the defect. We reserve the right to request additional information or images to fully evaluate the situation.
- Approval: If your return request is approved, we will provide instructions for returning the defective item to us.
Return Process
- Return Period: You must return the defective product to us within 15 days from the date of your purchase. Products sent back to us without prior approval will not be accepted.
- Condition of Returned Products: The item must be returned in its original condition, with all tags and packaging intact. We will not accept returns for items that have been used, altered, or damaged after being received.
Refunds and Exchanges
- Options: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. If approved, you may choose between a refund or an exchange for a non-defective item of equal value.
- Processing Time: Approved refunds will be processed within a certain number of days, and a credit will automatically be applied to your original method of payment. Exchange items will be shipped to you according to our standard shipping policies.
Contact Us
Should you have any questions regarding this return policy or the return process, please do not hesitate to contact our customer service team at info@ristraroots.com. We are here to ensure a smooth and satisfactory shopping experience.